FAQ’s

Do I need a referral to make an appointment?

Some insurance plans require the patient to obtain a referral from his/her primary care physician prior to seeing a Specialist. It is your responsibility to understand the provisions of your policy and to obtain a referral if one is necessary. If you are unsure about the provisions of your policy with respect to referrals, you should contact your insurance company’s customer service department. The customer service number is located on the back of your insurance card.

How much will my visit cost me after insurance pays?

It can be hard to know ahead of time exactly how much you’ll be charged for a visit. Charges are based on such things as time spent with the physician, services ordered and special testing. The Shea Clinic will verify your insurance benefits the day of your appointment. Based on the information received from your insurance company, we will be able to inform you at check-out as to the best estimated amount you will owe and that amount will be due that day at check-out.
We require all estimated co-payments, co-insurance and any deductibles to be paid at the time of service (check-out). Payments can be paid via cash, check, all major credit cards, HSA card and Care Credit.

Where did my doctor from the ENT Group go?

Dr. Christopher Hall and Dr. Victoria Lim have joined the Shea Clinic.
Dr. Chester Ruleman and Dr. Leonard Wright have retired.
Dr. Jan Petri has joined Your ENT in Collierville.
Dr. Glenn Williams is deceased.

How long will my appointment take?

This depends on many factors, including the nature and complexity of your problem, other tests that may be required, time the physician spends reviewing records, treatment rendered at the time of service, and which doctor you are seeing. Many of our patients have complicated problems and require lengthy visits to cover everything. The more complicated your case, the more time it will take. If you are dizzy or have certain other conditions, you will require other tests in addition to a hearing test, and thus the appointment is likely to several hours. Your time is valuable, so please be assured that every effort is made to see that your visit proceeds in an expeditious manner

Do you accept my insurance?

The Shea Clinic accepts traditional Medicare, Blue Cross Blue Shield PPO plans, Aetna PPO, Cigna PPO, UHC PPO and Humana PPO. We do participate with most commercial PPO plans. The Shea Clinic does not participate with TennCare, Medicaid and the majority of HMO plans. Please check with your insurance prior to your appointment to make sure the doctor you are scheduled with is in-network.

What type of cosmetic procedures does your office do?

Both Dr. Gregory Staffel and Dr. Christopher Hall are board-certified in facial plastic and reconstructive surgery. Procedures offered at the Shea Clinic include rhinoplasty (nose job), blepharoplasty (eyelid surgery), rhytidectomy (face lift), laser skin resurfacing, otolplasty (ear pinning), and chin implants. In addition, Dr. Chris Hall offers Cool Sculpting procedures on the body.

How much does it cost to see the doctor if I’m Self-Pay?

$500.00 Deposit prior to seeing doctor. This will include your office visit and ancillary charges incurred (including hearing test).

How much does an ear clean out / wax removal cost (Self-Pay)?

$130.00 for ear clean out / wax removal. If you present with other symptoms you may be charged an office visit, which can vary in price based on the time the physician spends with you reviewing your symptoms ($96.00 – $259.00).

Information regarding perfusions.

Intratympanic perfusion is a procedure offered at the Shea Clinic. It is primarily used to treat disorders of the inner ear, such as Meniere’s disease and sudden hearing loss. It is sometimes also used for other disorders, such as tinnitus (ringing in the ears) and positional vertigo. The protocol used at the Shea Clinic involves three daily injections of medication through the ear drum into the middle ear space, done one day apart, in our ambulatory surgery center, with the patient under sedation. Steroids are always used, and sometimes they are combined with other medications, depending on the problem. Intratympanic perfusion is covered by insurance and Medicare.

Check-up patients want to know if the wait is going to be as long as the initial visit.
Initial or first-time visits to the Shea Clinic are generally longer, as they may involve more testing. Follow-up visits are generally shorter. This applies mostly to patients of Dr. Paul Shea and Dr. John Emmett.